MICROSOFT OUTLOOK EXPRESS:

There is also a graphical tutorial available here.

1. Click on the Tools menu and select Accounts.

2. Click on the Add button and select Mail. This will bring up the Internet Connection Wizard window.

3. For the Display name, enter your full name and click on the Next button.

NOTE: You can use whatever you want here with both upper and lower case letters, but remember, this is the name that will appear in the "from" field in most e-mail applications.

4. For the Email address, enter: username@yourdomain.com

5. For the option My incoming mail server is a, choose: POP3

6. For the Incoming mail (POP3 or IMAP) server field, enter: mail.yourdomain.com

7. For the Outgoing mail (SMTP) server field, enter mail.domain.com.

8. Click on the Next button to continue.

9. For the POP account name field, enter your user name.

10. For the Password field, enter your password only if you want the program to save it. This allows you to check your e-mail without the need of typing in your password at the beginning of every session.

11. Click on the Next button to continue.

12. The next screen asks for Internet mail account name. You can leave this option at it's default: mail.yourdomain.com

13. Click on the Next button to continue.

14. In this screen, choose the option I will establish my Internet connection manually.

15. Click on the Next button to continue.

16. Click on the Finish button and you're done!

Due to the recent updates in the Exim mail Transfer agent there are additional requirements in the email settings for your mail client that must be adjusted for each mail account.
In your email client settings for all accounts in question make sure you have the check box checked for "My server requires authentication". This box must be checked or you will not be able to send mail. A reboot of the computer after this adjustment is usually required. Another common problem is that for all additional POP accounts you have created in Cpanel must use the email address as the username in your email client settings as opposed to just the username. Example; if you create and email account called 'bob' the username in your email client settings for that account will be 'bob@domain.com' and not 'bob'.

Email Trouble

If you are having problems related to receiving or sending email messages at your domain, this section is for you. Check through the headers below for help on the exact situation you are experiencing. Also, please be sure that your domain is registered and resolving on our nameservers.

Can't send mail:

Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first.

In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers.

Finally, we'd like to clear up a common misconception of many users: the smtp relay you use to send out your messages has absolutely no bearing on the address your recipient sees as the sender. If you do end up having to use your local ISPs SMTP server, it will not prevent you from sending messages from address @yourdomain. For example, let's say that you have the domain "hompage.net". You can configure your email client to send from the address "admin@whatever.com" even if your outgoing (smtp) mail server is set as "mail27.prodigy.net" - your recipient will still see the message as being sent from "admin@whatever.com" regardless of the smtp server you use to send it. Be sure that your incoming (pop3) server is set to "mail.homepage.net", of course.

Can't lock account:
A common cause of this is that the e-mail account is being accessed already or it is still open from another mail checking session. Solution: Retry in about 30 minutes. If it still does not work it is possible that you are using the wrong user / password combination.

Any Username And Password Error: Be sure to use the correct username and password. If all else fails, simply remove, and then recreate the account with your mail control panel.